Privacy Notice

Introduction and General Terms

We are committed to protecting your personal information and you can be assured that it will only be used in accordance with this Privacy Notice. This Privacy Notice relates to our use of your personal information when we contact you or when you contact us in relation to our products and services.

In order to provide you with the full range of services, we sometimes need to collect information about you. This Privacy Notice explains the following:

• What information we may collect about you;
• How we will use information we collect about you;
• When we may use your details to contact you;
• Whether we will disclose your details to anyone else.

We are committed to safeguarding your personal information. Whenever you provide information, we are legally obliged to use your information in line with all applicable laws such as the General Data Protection Regulation and Data Protection Act 2018. These laws are referred to collectively in this Privacy Notice as "data protection laws".

Who We Are

Thompson Pianos Ltd is a UK retailer and wholesale distributor of high-quality acoustic and digital pianos. We are focused on providing high quality products accompanied by a personalised service. When we refer to ‘’we’’ or ‘’our”, we are referring to Thompson Pianos Ltd.

What Information We Collect

In order to provide you with services and communications suited to your needs, we require information about you. Typically, we collect this information directly from you as you use our website or other communication platforms. For the purposes mentioned in our Privacy Notice, we collect the following groups of information from you:

• Your identification / contact details
  This may include your name, company, address, telephone number, email address and other information that you provide us.
• Information about your customer relationship with us
  This may include information about your previous purchases of our products, your billing information, information about Thompson Pianos Ltd events you have participated in and feedback you have given us.

Occasionally we may process personal information that hasn’t been collected directly from you. All personal information is obtained from verified sources and will only be processed if a suitable legal basis has been established. We use the following sources:

• Affiliate/Partner Programs
• Associations
• Open sources such as your company website or a publicly available website e.g. LinkedIn, Facebook, Twitter etc.
• Third party data suppliers

How we use your personal information

We use your information in a manner which is consistent with the original purpose it was collected for. For instance, we may send information about our services to existing customers whose contact details we have obtained over the course of our customer relationship with them. We may also send marketing emails to persons who have expressed an interest in our services, or whom we believe to otherwise be interested in our products or services.

We collect and use your personal information for our legitimate business purposes of communicating with you, to help with your enquiries and fulfilling your requests for services. We have completed a comprehensive assessment and implemented measures to ensure our interests do not affect your right to privacy.

How long we keep your information for

We will hold your personal information on our systems for as long as is necessary to maintain our relationship. Unless you choose to withdraw your personal details before this time, your personal data will be held in accordance with our data retention policy. A periodic review will be carried out to ensure all information held remains relevant.

Who might your information be shared with

We will keep your information within Thompson Pianos Ltd and will only share it where you have requested this or where you have given your consent.

Sending data outside the EEA

We may transfer personal information to countries outside of the European Economic Area ("EEA"), which may not have the same data protection laws as those of the UK. Where we transfer personal information to countries outside of the EEA, we will take appropriate steps to ensure the personal information is afforded the same level of protection as described in our Privacy Notice(s). We rely on adequacy decisions or any adequate data transfer mechanisms adopted by the European Commission or a supervisory authority for transfers outside of the EEA.

Cookies

When you interact with our website, we try to make that experience straightforward and meaningful. Cookies are small pieces of information that are issued to your computer or mobile device when you visit a website and that store and sometimes track information about your use of the website.

Some Cookies are strictly necessary to make our website available to you ("Essential Cookies"). For example, to remember your consent and privacy choices. We cannot provide our Services without these Essential Cookies.

We also use Cookies for functional purposes in order to maintain and improve our services, improve your experience and for marketing purposes (collectively "Non-Essential Cookies"). Some of the Non-Essential Cookies used are set by us, to collect and process certain data on our behalf and some are set by third parties and our Social Networking Services.

Analytics

We use third-party web analytics services on our website, such as those of Google Analytics, to help us analyse how users use our website, including by noting the third-party website from which you arrive and provide certain features to you. The information (including your IP address) collected by the technology will be disclosed to, or collected directly by, these service providers who use the information to evaluate your use of the Services.

Your rights

Under data protection laws you have a number of rights in relation to your personal information. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 1 month after we have received this information or, where no such information is required, after we have received your request. This section explains what they are and how you can use them, if you wish.

Accessing your personal information

You have the right to request a copy of the personal information that we hold about you. This is known as a Subject Access Request.

If you wish to request a copy of your personal information please address requests to the email address below.

Correcting and updating your personal information

The accuracy of your information is important to us. If you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please contact us using the email address below.

Erasing your personal information or restricting its processing

You may ask for your personal information to be removed from our systems. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal information in the following situations:

• Where you believe we have unlawfully used your personal information and you choose not to elect for your information to be erased;
• Whilst we are verifying the accuracy of the information following a contest of accuracy;
• You objected to us processing your personal information and we are considering whether our legitimate grounds override your decision;
• You have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.

In these situations, we may only store your personal information and not further process whilst the restriction is in place. Unless we have your consent or are legally permitted to do so, for example to protect the rights of another individual or company or in connection with legal proceedings.

If you wish to exercise any of these rights please address your request to info@thompsonpianos.co.uk. We will endeavour to complete your request as swiftly and diligently as possible.

Right to lodge a complaint

You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. They can be contacted via:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545 700

Further use

If we wish to use your personal data for a new purpose, not covered by our Privacy Notice(s), we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where necessary, we will seek your prior consent to the new processing.

Changes to our Privacy Notice

This Privacy Notice may be updated from time to time, so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If material changes are made to our Privacy Notice(s), for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including email notification of the changes to the notice).

Contacting us

If you have any questions or comments regarding the content of this Privacy Notice, please contact info@thompsonpianos.co.uk